FAQ – BALLARDO

FREQUENTLY ASKED QUESTIONS

GENERAL

PRODUCT

RETURNS

1. HOW LONG IT TAKES TO DELIVER THE PRODUCT +

ORDERS TYPICALLY DELIVER WITHIN 2–4 BUSINESS DAYS AFTER DISPATCH. DELIVERY TIMES MAY VARY BASED ON LOCATION AND COURIER LOAD.

2. IS CASH ON DELIVERY AVAILABLE? +

YES, CASH ON DELIVERY (COD) IS AVAILABLE.

3. HOW LONG IT TAKES TO SHIP AND DELIVER +

ORDERS ARE SHIPPED WITHIN 24–48 HOURS OF CONFIRMATION. DELIVERY TAKES 2–4 BUSINESS DAYS POST-DISPATCH.

1. WHAT'S MY RIGHT SIZE? +

WE OFFER OVERSIZED FITS ACROSS ALL PRODUCTS. IF UNSURE, SIZE DOWN. REFER TO THE SIZE CHART BELOW:

SIZE	CHEST	SHOULDER	LENGTH
XS	44"	21"	27.5"
S	46"	22"	28"
M	48"	23"	28.5"
L	50"	24"	29"
XL	52"	25"	29.5"
XXL	50"	26"	30"

2. WASH CARE INSTRUCTIONS +

MACHINE WASH IN COLD WATER TO PREVENT SHRINKAGE AND FADING. AVOID IRONING DIRECTLY ON THE PRINT.

3. NEW DROPS +

FOLLOW @BALLARDO.IN ON INSTAGRAM TO STAY UPDATED WITH OUR LATEST DROPS AND EXCLUSIVE PREVIEWS.

1. DO YOU TAKE EXCHANGES? +

YES, WE OFFER A SIZE EXCHANGE POLICY. VISIT OUR EXCHANGE POLICY PAGE FOR DETAILS.

2. DO YOU TAKE RETURNS? +

A STANDARD PROCESSING FEE OF ₹200 WILL APPLY TO ALL RETURN AND EXCHANGE REQUESTS. RETURNS ARE GENERALLY ISSUED AS STORE CREDIT (GIFT CARD).

3. MY ORDER IS DEFECTIVE – WHAT SHOULD I DO? +

IF YOU RECEIVE A DAMAGED ITEM, RECORD A VIDEO OF THE PRODUCT WITH PACKAGING AND CONTACT US AT CONTACT@BALLARDO.IN FOR ASSISTANCE.