DELIVERY
ORDERS ARE TYPICALLY PROCESSED AND SHIPPED WITHIN 24 TO 48 HOURS. ONCE DISPATCHED, YOU’LL RECEIVE A CONFIRMATION EMAIL CONTAINING A TRACKING LINK TO TRACK YOUR SHIPMENT.

EXCHANGES & RETURNS
WE OFFER FLEXIBLE RETURN AND EXCHANGE OPTIONS, EITHER AS A REFUND TO YOUR ORIGINAL PAYMENT METHOD OR AS A STORE CREDIT (GIFT CARD). YOU MAY INITIATE A RETURN OR EXCHANGE WITHIN 7 DAYS OF RECEIVING YOUR ORDER.

RETURN/EXCHANGE FEE
A STANDARD PROCESSING FEE OF ₹150 WILL APPLY TO ALL RETURN AND EXCHANGE REQUESTS.

HOW TO INITIATE A RETURN OR EXCHANGE
AFTER YOUR REQUEST HAS BEEN ACCEPTED, YOU’LL RECEIVE AN EMAIL CONFIRMATION. OUR COURIER PARTNER WILL ATTEMPT PICKUP WITHIN 24–48 HOURS, WITH UP TO TWO PICKUP ATTEMPTS. IF THE PICKUP FAILS, YOU’LL BE RESPONSIBLE FOR SHIPPING THE ITEM BACK TO OUR WAREHOUSE.
NOTE: REVERSE PICKUPS ARE SUBJECT TO SERVICE AVAILABILITY IN YOUR AREA.

QUALITY CHECK & PROCESSING
RETURNED ITEMS WILL GO THROUGH A QUALITY INSPECTION AT OUR WAREHOUSE. ONCE APPROVED, WE WILL PROCEED WITH YOUR EXCHANGE OR RETURN.

EXCHANGE TIMELINE
APPROVED EXCHANGES ARE USUALLY DELIVERED WITHIN 7 BUSINESS DAYS AFTER DELIVERY.

SIZE EXCHANGE & AVAILABILITY
IF THE REQUESTED SIZE IS OUT OF STOCK, WE WILL OFFER AN ALTERNATIVE ITEM OR ISSUE A CREDIT NOTE THAT CAN BE USED FOR YOUR NEXT PURCHASE.

REFUND POLICY
REFUNDS FOR RETURNED PRODUCTS ARE ISSUED AS STORE CREDIT AFTER THE RETURNED ITEM PASSES OUR QUALITY CHECK. YOU WILL RECEIVE THIS CREDIT NOTE VIA EMAIL.
WE RESERVE THE RIGHT TO DECLINE ANY RETURN OR EXCHANGE UNDER THE FOLLOWING CONDITIONS:

• THE ITEM SHOWS SIGNS OF USE OR WEAR.
• TAGS, DUST BAGS, OR PACKAGING ARE MISSING.
• THE ITEM IS DAMAGED.

YOU’LL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED.

ORDER CANCELLATION POLICY
ALL PURCHASES ARE FINAL. ONCE AN ORDER IS PLACED, WE CANNOT ACCOMMODATE CANCELLATIONS OR REFUNDS. PLEASE DOUBLE-CHECK YOUR ORDER BEFORE CONFIRMING.
FOR DECLINED COD ORDERS, ANY PREPAID AMOUNT WILL NOT BE REFUNDED. WE APPRECIATE YOUR UNDERSTANDING.

SALE PURCHASE POLICY
ALL SALE ITEMS ARE NON-RETURNABLE AND NON-EXCHANGEABLE.
THIS INCLUDES ANY PRODUCT PURCHASED AT A DISCOUNTED PRICE DURING A SALE.
NO CHANGES CAN BE MADE FOR SIZE, COLOR, OR STYLE.
REFUNDS WILL NOT BE ISSUED FOR SALE PURCHASES.
THIS POLICY OVERRIDES OUR REGULAR RETURN AND EXCHANGE TERMS.
NOTE: ORDERS PLACED DURING A SALE MAY TAKE UP TO 15 DAYS TO SHIP. BY MAKING A PURCHASE DURING A SALE, YOU AGREE TO THESE TERMS.

DEFECTIVE OR INCORRECT ITEMS
IF YOU RECEIVE A DEFECTIVE OR WRONG ITEM, PLEASE CONTACT US WITHIN 7 DAYS OF DELIVERY.
EMAIL: CONTACT@BALLARDO.IN WITH YOUR ORDER NUMBER, A DESCRIPTION OF THE ISSUE, AND CLEAR PHOTOS OF THE ITEM.
IF YOUR CLAIM IS VERIFIED, WE WILL OFFER:

• A REPLACEMENT ITEM, OR
• STORE CREDIT EQUAL TO THE ITEM’S VALUE.

CLAIMS MADE AFTER 7 DAYS MAY NOT BE ACCEPTED.